COMPANY DEVELOPMENT

Linen King was founded by L.K. McCullough, Kevin Jordan, and Leonard McCullough. Each owner brings a unique platform of ideas and skills to the table that provides for vertical, as well as horizontal utilization of resources.

The Linen King concept was developed from an earnest desire to operate the best linen service in the southwest region, while at the same time serving the community by employing disabled workers. In 1997, Leonard and his wife Jennie decided to move “back home” to the Tulsa area and investigate building a business with Leonard’s father, L.K. McCullough. At that time, L.K. was successfully operating a commercial laundry in Joplin, Missouri that was owned by a non-profit workshop for the disabled. He oversaw the development of this laundry from its blueprint stage and grew it into one of the largest healthcare-specific laundries in the region.

After working up a business plan, Leonard and L.K. approached Kevin Jordan, a local entrepreneur, about the possibility of forming a partnership. Kevin was captivated by the concept and they all three began work in 1998. By the spring of 1999, Linen King was formed and purchased its first laundry operation from the ServiceMaster Corporation in Sand Springs, Oklahoma. In a few short months and with a great deal of hard work, early mornings, and late nights, Linen King took the struggling ServiceMaster laundry and turned it around, more than doubling the volume in the first year.

Since 1999, Linen King has experienced double-digit growth each year and has never missed a delivery nor lost an account over service. In 2002, Linen King purchased its second facility in Springdale, Arkansas, which is a state-of-the-art, healthcare specific plant. This acquisition positioned Linen King for even greater growth and regional market domination as well as provided insulated assurance as a back-up facility.

On November 13, 2003, Linen King announced a major expansion project at the Oklahoma Hospital Association Convention and Trade Show- a new, state-of-the-art healthcare laundry facility in Oklahoma City- the first new healthcare laundry to be built in Oklahoma in several decades. This ultra-modern facility utilizes the latest in healthcare laundering technology with more than one million dollars being invested in equipment alone! The facility contains two Batch Tunnel Washer Systems and a myriad of finishing equipment- all powered by Braun technology. This third plant positions Linen King as the region’s leader in providing laundry services to the healthcare industry and we are very excited about this new opportunity. Moreover, Linen King brought on a new partner, Mr. Frank Semple, and received an additional one million dollars in new equity. The new plant and additional funding capacity for growth was perfect timing for the Oklahoma City marketplace, which had been underserved over the last few decades because of a lack of any real competition.

In July of 2007, Linen King expanded again by purchasing the ISC Laundry Facility in Conway, Arkansas. This facility is a modern, healthcare-specific laundry and positions Linen King for dynamic growth in the central Arkansas market. This expansion is consistent with Linen King’s regional growth strategy and the facility has a solid, long-term base of management and skilled workers.

For future development, Linen King is now working with several organizations to develop commercial laundry facilities throughout the United States that will provide customers with unparalleled service. Linen King desires to employ a fully integrated workforce from a variety of backgrounds. The Linen King owners understand that truly great companies only succeed when their entire workforce is experiencing a better quality of life. Linen King is on the path towards establishing a new business standard, as well as creating a better life for its employees.

BUSINESS PHILOSOPHY

Linen King is dedicated to a level of customer service that is basically non-existent in the laundry marketplace today. The managing partners are available to customers at all times and we provide hands-on solutions that the competition has been unable to match. We also compensate our employees better than the industry average and we have offered benefits that are usually only available to employees of large corporations. We treat our employees with respect and clearly outline our expectations. Because of the standards and work ethic established by the owners, Linen King is able to generate an impeccable level of customer satisfaction.

As you can see, Linen King is a unique company that is specifically suited to handle your laundry service needs. Hopefully, you will be more than pleased with our range of services as well as our pricing proposals. Once again, we welcome this opportunity and look forward to a long and prosperous working relationship.

LINEN KING MOTTO and MISSION STATEMENT

“A full service commercial laundry where you’re treated like royalty”

Linen King will establish the nation’s preeminent business model for providing outstanding quality linen service to the healthcare and hospitality industries, while at the same time generating meaningful and integrated employment opportunities.

We will accomplish this mission by following these principles:

  • Honor God in all our activities
  • Have an unwavering commitment to higher moral standards
  • Establish a “get the job done” attitude within the organization
  • Always realize that our business exists to serve our customers
  • Empower our employees to think and act innovatively
  • Continually create new growth opportunities for our employees
  • Foster a work environment that provides for a proper balance of priorities
  • Pursue fairness and equality in all business dealings
  • Have fun and be thankful
  • Always do the right thing- even when no one is watching
GROWTH

Linen King’s growth rate has been exceptional:

  • Fourteen employees to more than one-hundred thirty
  • 15,000 square feet to more than 71,000 square feet
  • One facility in one state to three facilities in two states
  • Yearly revenue from $700,000 to more than $10,000,000 projected for fiscal year 2008
  • Two million pounds processed to more than twenty million projected for 2008
  • The Sand Springs Chamber of Commerce named Linen King “Industry of the Year.”
SUSTAINED CUSTOMER SATISFACTION
Even more amazing than the statistics listed above is that we have achieved this growth while maintaining impeccable customer satisfaction and never missing a delivery. Our customers are more than satisfied- they’re raving fans. Our customer service manager makes regular service visits and ensures total satisfaction. We respond to customers’ needs quickly and effectively. Currently, we maintain a customer satisfaction rating of more than ninety-nine percent!
OWNERSHIP AND MANAGEMENT BACKGROUND

Linen King’s ownership team is one of the primary reasons for its success. We bring a wide range of experiences and talents to the table and then we uniquely utilize these attributes to provide outstanding customer service. With Linen King, you will receive personalized, hands-on attention from an owner of the company- someone who has a vested interest in your complete satisfaction. Moreover, we have fostered the same pride and dedication that we possess in each and every one of our employees. Please find attached the professional histories for each of our four partners as well as a brief summary of our management team below:

Sam Johnson
Mr. Johnson has more than twenty years experience in commercial laundry management. He has worked in all areas of the industry and we most recently acquired him from our competitor to manage our Springdale facility. Under Mr. Johnson’s watch, Linen King of Arkansas has grown tremendously in a controlled manner and his “whatever it takes” attitude is being replicated throughout the company. Sam is also a graduate of the Production Management Institute’s three-year continuing education and certification program.

Michelle Admire
Mrs. Admire is the corporate comptroller for all three facilities and brings with her a tremendous range of skills. She has experience in banking, accounting and customer service. Her values, work ethic and consistent attention to detail make her an excellent and invaluable asset for the Linen King operation.

Charlie Young
Mr. Young is the general manager of the new facility in Midwest City. He has more than twenty years experience in the linen industry. Moreover, he has manages some of the largest linen and uniform plants in the nation. Charlie brings a welcomed enthusiasm and “can-do” attitude to the job every day and he has been a tremendous asset for Linen King.

Rob Soontay
Mr. Soontay is a graduate from Northeastern State University and brings a wide range of experience to the table. He provides tremendous business acumen, having operated his own business for more than ten years and he also possesses very strong mechanical and operational skills. Mr. Soontay is currently serving as our assistant general manager in Midwest City. He has also recently completed the first year of the Production Management Institute.

Virginia Meyer
Mrs. Meyer is our customer service manager. She has an extensive background working with one of the nation’s largest laundry groups, processing several hundred million pounds annually. Her expertise is working with large healthcare clients on linen distribution, usage, tracking and efficiency. We are pleased that Virginia has joined the Linen King team and look forward to the value-add benefits she will provide our clients.

Richard Warren
Mr. Warren manages the Conway facility with over 20 years experience in the laundry industry. He has multiple certifications and is a regular contributor to industry publications as a laundry service expert in the healthcare field.

CONCLUSION
Linen King is a company you can count on to make sure that laundry service is the last thing you have to worry about. We have assembled a team of professionals uncommon to our industry in order to ensure that we exceed your expectation. We are a local, hands-on and dedicated company focused on doing one thing and doing it properly- providing unparalleled linen service to the healthcare industry. Our growth, customer satisfaction and commitment to the future are indicative of our mission and how we operate. We sincerely appreciate this opportunity to inform you about Linen King.